Refund policy

Refund, Return & Exchange Policy

1.1 Scope & Duration

• Physical products may be returned within 14 calendar days from delivery date.

• Return eligibility starts at delivery, not order, or shipping date  .

• Returns must be unused, in original packaging, and in resalable condition.

1.2 Eligible Items

• Refunds for defective, damaged, or wrong items (claims within 7 days of delivery).

• Digital products (downloads, PDFs) are non-refundable, except in cases of error or duplicates.

1.3 Exclusions

• Items marked “Final Sale” or Ding & Dent orders are not returnable.

• Bundles must be returned in full to receive credit.

1.4 Refunds, Credits & Exchanges

• Refunds issued to the original payment method within 5–10 business days of receipt.

• Store credit valid for 12 months from date issued.

• Exchanges handled on a case-by-case basis; shipping fees may apply.

1.5 Customer Responsibility & Costs

• Return shipping is customer’s responsibility unless we shipped incorrect or faulty items; we provide prepaid labels in those cases.

• Fees may apply or refunds withheld if returned items are damaged or missing packaging/components.

1.6 Return Process

• Submit a request via support@bjoremspeech.com with order number, item(s), and reason for return.

• Once approved, ship within 2 business days.

• We’ll notify you when the refund or credit has been processed.

1.7 Dispute & Legal Notice

• Attempt informal resolution first; if not resolved within 30 days, escalate through mediation or binding arbitration in Colorado under applicable consumer protection laws.